Shipping Policy

At ecom.digitalrasmi.com, we take special care in packing and shipping live plants to ensure they reach you in healthy condition.

Shipping Locations

We currently ship plants across India. Delivery to remote or non-serviceable areas depends on courier availability.

Order Processing Time

Orders are processed within 2–4 business days after confirmation.
Plants are shipped only on working days (Monday to Friday) to avoid delays during transit.

Delivery Time

Estimated delivery time is 4–8 business days after dispatch.
Delivery timelines may vary depending on location, weather conditions, courier service, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout.
Any additional charges for special packaging or remote locations will be informed before order confirmation.

Packaging

All plants are carefully packed using protective and eco-friendly materials to minimize damage during transit. However, minor soil spillage or temporary wilting may occur due to transportation stress, which is normal for live plants.

Delivery Conditions

Please ensure someone is available to receive the order at the delivery address.
We are not responsible for delays or damages caused due to incorrect address details or unsuccessful delivery attempts.

Delays & Force Majeure

We are not liable for delays caused by natural disasters, extreme weather, government restrictions, courier delays, or other circumstances beyond our control.

Damaged or Missing Orders

If your order arrives damaged or incorrect:

Contact us within 24 hours of delivery
Share clear photos/videos of the package and plants for verification
Approved claims will be eligible for replacement or resolution as per our policy

Contact Us

For any shipping-related queries, please contact us through the details provided on our website.